Policy FAQ for healthcare insurance holders

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How do I pay my bill online?

I have a question about my bill, who do I contact?

Where can I see if you’ve received my payment?

How do I obtain a copy of my insurance certificate?

How do I let you know that a physician has left our practice?

How do I make changes to my policy?

A covered physician is retiring and needs tail coverage. What do I do?

I have questions regarding the Employment Practices Hotline. Where can I find answers?

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How do I pay my bill online?

Instructions for online payments can be found on the invoice. Many of the invoices can be paid via our online portal. You will need a MyMagMutual account to pay your bill online. This is our customer portal and the place you’ll find the link to make online payments. Learn more here about how to register for MyMagMutual if you don’t already have an account. Or read our user guide to online billing, which includes information about registering for MyMagMutual and accessing online payments.

If you need further assistance, please contact our service team at service@magmutual.com or 800-282-4882

I have a question about my bill, who do I contact?

Please contact our service team at service@magmutual.com or 800-282-4882.

Where can I see if you’ve received my payment?

You can go to MyMagMutual and click on the Billing link to review and pay invoices. Review our billing guide for more information. If you aren’t sure how to register and use MyMagMutual, you can learn more here. You also can read our user guide to online billing, which includes information about registering for MyMagMutual and accessing online invoices and payments.

If you need further assistance, please contact our service team at service@magmutual.com or 800-282-4882.

How do I obtain a copy of my insurance certificate?

Certificates of insurance can be obtained on a self-service basis in your MyMagMutual portal. You may also contact your agent or account rep, or call us at 800-282-4882 for further assistance.

How do I let you know that a physician has left our practice?

Please contact your agent to obtain a physician departure form. Once completed please return the form. If you are not sure who your agent is, please call us at 1-800-282-4882.

How do I make changes to my policy?

Please contact your agent. If you don’t have your agent’s contact information available, please call 800-282-4882, and we can direct you.

A covered physician is retiring and needs tail coverage. What do I do?

MagMutual-insured physicians who retire from the practice of medicine are entitled to a free extended reporting endorsement (ERE, also known as tail coverage). Please contact your agent to let them know that the physician is retiring. Upon notification, we will send you a complete retirement package, including a retirement form, Form W-9, extended reporting endorsement, Owners Circle FAQ and volunteer professional liability application.

I have questions regarding the Employment Practices Hotline. Where can I find answers?

Please refer to our management liability toolkit for more information on this. Please note this toolkit and hotline are only available to our management liability policyholders. For more information about our management liability product click here.