It is essential that you notify MagMutual immediately if any incident occurs that may lead to action against you. The more familiar you are with the following information and guidelines, the better able we will be to provide you with expert claim handling.
If you've received notice of a claim or a lawsuit, please visit our Claims 911 page for guidance.
You can submit a claim quickly and easily through Claims Hub, located under the Defending tab in your MyMagMutual account. Simply log in or create an account to get started.
If your organization has a workers' compensation policy, you will see a separate button for workers’ compensation claims once you're in the portal.
As an alternative, you may email a completed Incident Report Form to incidents@magmutual.com or fax it to 404-842-9556. Please include all relevant medical records, correspondence and legal documents. This form contains protected health information that must be safeguarded and may only be transmitted by a secure, encrypted email system. If you do not have a secure, encrypted email system, please submit your claim via MyMagMutual.
For questions or assistance, contact a member of our service team at questions@magmutual.com or 1-800-282-4882.
Report any incident related to diagnosis or treatment that could be construed as a contributory factor to such injuries and impairment as: death, diminished life expectancy, birth injuries, loss of an extremity, injury to or impairment of a body organ, loss or impairment of any of the five senses, and severe disfigurement. If you have a question about what type of incident to report, call 800-282-4882 to speak with a member of our claims team.
Here’s a list of documents that should be reported to MagMutual:
You can submit a Workers’ Compensation claim through the MyMagMutual portal. To access the portal, log in to your website account and visit My Account. You must be the Policy Admin on the account to report a Workers' Compensation claim. Here you will see a link to enter MyMagMutual in the Portals menu on the left side of the page. Information for claims reported this way will automatically be added to the appropriate state form and submitted.
For questions, call 800-282-4882.
In the first 24 hours after you report an incident or submit a claim, we assign a file number, review your policy and confirm contact information. We also will respond to you with an acknowledgement letter.
Depending on the facts and factors of the event, a claims specialist may need more information from you before determining the strategy that will be used for future handling.
Do not add to, delete from or alter a medical record. Place the medical record in a safe place.
You can expect to receive an update approximately every 90 business days and when significant developments occur.
The process and timeline can vary depending on many factors. To learn more about our claims handling process, we invite you to watch the following videos: Claims Services Videos
Peer support partners are typically invited by MagMutual to be part of the program. Physicians who have gone all the way through the trial process to a verdict are considered as candidates, and we reach out to those we feel would make the best fit to invite them to training.
The Peer2Peer is offered to our physicians who are currently experiencing a claim. Your claims professional can help match you to a Peer2Peer support partner. Learn more about Peer2Peer here.