Claims Services
Our approach to claims improves outcomes for PolicyOwners.
In predictive claims analysis, we use specialized expertise and proprietary technology to compare a claim against decades of our historical data to develop critical insights, including the likelihood of successfully defending a claim or the need to consider settlement. It helps us provide a fact-based recommendation on the direction of a claim and determine how to move forward and achieve the best possible outcome for a PolicyOwner.
We gather preliminary information to proactively address a claim. This phase of our claims process features a clinical review by our medical faculty, a panel of board-certified, top-credentialed physicians in the appropriate specialty who provide crucial insights about the care rendered. Based on their review, we provide a recommendation on case direction.
Once we determine the direction of a case, we develop a detailed plan to achieve optimal resolution of a claim, be it defense or settlement.
From the start of your claim journey to the end, our team stays in touch with you by phone, email and formal documentation to keep you informed and make sure you understand the status of your case.
For more information, take a look at the video series on our claims process.
Our comprehensive, collaborative and transparent approach to claims is bringing greater predictability to healthcare liability, resulting in better outcomes for our PolicyOwners.
Over the last five years, we've kept 98% of claims brought against our insured physicians and hospitals from going to trial.*
*2019-2024 trial outcomes, closed files
How to File a Claim with MagMutual
If you've received notice of a claim or a lawsuit, please visit our Claims 911 page for guidance.
You can submit a claim quickly and easily through Claims Hub, located under the Defending tab in your MyMagMutual account. Simply log in or create an account to get started. If your organization has a workers' compensation policy, you will see an option for workers' compensation claims within the portal.
As an alternative, you may email a completed Incident Report Form to incidents@magmutual.com or fax it to 404-842-9556. Please include all relevant medical records, correspondence and legal documents. This form contains protected health information that must be safeguarded and may only be transmitted by a secure, encrypted email system. If you do not have a secure, encrypted email system, please submit your claim via MyMagMutual.
For questions or assistance, contact a member of our claims team at service@magmutual.com or 1-800-282-4882.